Member Toolkit for Promoting LeagueApps Play

To help you spread the word to your coaches, parents, and players about downloading our new free participant app for team management and communications, LeagueApps Play, here is a communications toolkit which you can copy + paste from.

We know that you have your own way of communicating with your parents, players, and coaches, so this language is just meant to offer guidance — feel free to tailor it however you’d like! 

To make sure the app is fully populated for your members, be sure to turn on these settings. We hope your members find value in our scheduling, standings, rosters, and RSVP functionality as well as the ability to send chat messages to staff, parents, and players over the age of 13!

Table of Contents

Link to Admin Training Videos

Link To Mobile App Settings For Admins To Populate Play App

Email To Send Your Members Introducing LeagueApps Play

Website Update Announcing LeagueApps Play

Social Media Post Announcing LeagueApps Play

Links To Member How-To Guides

How To Answer Members’ Questions About LeagueApps Play

 

Link To Admin Training Videos

For Admins: How-To Use LeagueApps Play

 

Link To Mobile App Settings For Admins To Populate Play App

How-To Turn On Mobile App Settings

 

Email To Send Your Members Introducing LeagueApps Play

Tip: you can link directly to LeagueApps Play in the App Store and Google Play store to encourage downloads.

Hi [fill in here],

Some of you may know that we use a platform called LeagueApps to power our registration, payment processing, messaging, and more. They help us run more efficiently so we can focus on what’s important—play!

We’re excited to share that they’ve launched a free app for team management and communications that allows you to view standings, schedules, and rosters, and send chat-based messages. Unlike some other apps you may be familiar with, LeagueApps Play will never pester you with ads. 

You’ll find LeagueApps Play in both the App Store and the Google Play store, and it’s free to download.

  1. Visit the app store on your mobile device
  2. Search for "LeagueApps Play"
  3. Download the "LeagueApps Play" app
  4. Log in - enter the same email and password you used to register for the [PROGRAM/TEAM NAME] website. All of your information will automatically be synced!
  5. Delete the old app you were using

*Note that there are currently some differences between the iOS and Android versions of the app. Read more here.

If you have any questions about how to download or use LeagueApps Play, or need assistance troubleshooting, let us know. We’re in touch with the LeagueApps team and will get you up and running.  

[Signoff],

NAME

 

Website Update Announcing LeagueApps Play

This is a great way to make your members aware of the new app. 

Stay Updated with our Team App: LeagueApps Play
You can use the LeagueApps Play app to check rosters, standings, schedules, chat message with teams and individuals, and more. It’s free to download in the App Store and Google Play Store!

 

Social Media Post Announcing LeagueApps Play

If it’s easy to update your social media accounts, this is a great way to make your members aware of the new app. Click to view the direct links to LeagueApps Play in the App Store and Google Play Store if you'd like to include those in your post as well.

LeagueApps Play: A New Way to Stay Connected
Now you can download the @LeagueApps Play app to check rosters, standings, and schedules, send and receive chat messages, and more. It’s free to download in the App Store and Google Play Store

 

Links To Member How-To Guides

LeagueApps Play How-To Guide for Coaches

LeagueApps Play How-To Guide for Parents + Players

Mobile Apps: Differences between iOS & Android

 

How To Answer Members’ Questions About LeagueApps Play

Q: I’m having technical difficulties using the Play app. Help!
A: They should continue to escalate issues with your program staff, just like they do when they have an issue registering, logging into their Member Console, etc. We do not plan to troubleshoot or communicate with your members directly at this time.

 

Q: What are my login credentials for the LeagueApps Play app?
A: To login, you should use the same email and password as the account used when registering to the team. If you forget your password, your program administrator will no longer be able to change it on your behalf. You will be required to change it yourself by clicking the Forgot password? on the login screen. For more details on password resets, click here.

 

Q: I’m logged in and I don’t see anything in my app. Why?
A: You must be registered to a team for the program events to appear in the mobile app.

 

Q: Can I use the app to manage all my child accounts?
A:
Yes, parents can log into LeagueApps Play and manage all parent/child accounts, just as they do in the Member Console today. They can add parents or supervisors to family accounts with a corresponding email address. 

 

Q: I just registered a new child through my family account but why don't I see them in the Play app?
A: It can take up to 30 minutes for a newly registered child to appear in the Play app.

 

Q: Why is the Standings tab blank in my mobile app?
A: Standings have to be enabled for a given program to display in app. This feature is also currently not available for Android (coming soon!)

 

Q: Do I receive an email notification when I am sent a chat message in the Play app?
A: Chat recipients will receive push notifications directly on their phone when they receive a new chat message. An email will not be sent.

 

Q: Why am I unable to chat with certain parents on my team?
A: Chat recipients must have also downloaded the LeagueApps Play app in order to see the chat messages sent to them. 

 

Q: My schedule seems to be showing up in Eastern Time, but I'm not in that timezone - how can I fix this?
A: Please ensure you have updated the Play app in the App Store or Google Play Store recently to fix this setting.

 

Q: Why can't I delete chat messages or conversations?
A: Please ensure you have updated the Play app in the App Store or Google Play Store recently to fix this setting.


Q: Where can I find support resources in the app?

A: Go to My Account and you will see a list of support guides and the ability to turn on navigation tool tips. (Available on iOS - coming soon to Android!)

 

For Coaches:

Q: When does my team receive mobile push notifications?
A: Push notifications are sent when they receive a chat message, as well as when you change, cancel, or uncancel an event (i.e. practice, class, etc.). Push notifications are NOT sent when you create or delete an event.

 

Q: How can I add a clickable URL in my practice's details section?
A: Currently, you are unable to hyperlink any URLs on the Event Details page. All locations must be added and managed in the Management Console by the program administrator.

 

Q: Why am I not able to edit my player's information in the app, even though I know I have this permission turned on in the Management Console?
A: Currently, staff cannot edit player form fields on the player details screen within the mobile app, even if they have permission to do so in the Management Console.

 

Q: Am I able to make a practice reoccurring after I've created a single practice?
A: No, currently you are unable to make a practice (or other event) reoccurring after it has been created.

 

Q: Can I delete all reoccurring instances of the practice at the same time?
A: Currently, you are unable to delete reoccurring events (ie. Practice event). You can only delete a single selected event one at a time.

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