LeagueApps Play App Guide for Parents & Players

Here is a guide for our free team communications mobile app, LeagueApps Play!

Please be sure you have updated to the latest version of the Play app in the App Store or Google Play Store. If you have questions about your schedule, roster or team communication, please ask your coach or team administrator. 

With the LeagueApps Play mobile app, you are able to:

  • View the Home feed with the most important and urgent information displayed when you open up the app

  • See a calendar of upcoming events for teams and tournaments

  • RSVP (Yes, No, Maybe) to an event

  • See directions to events and open them in Apple or Google Maps

  • Sync scheduled events to a personal calendar

  • View standings and game scores

  • View a program schedule

  • View and register for programs with open registration, directly in the app
  • View schedules, brackets, and standings for tournaments supported by LeagueApps

  • Get notified and view announcements from your organization admins
  • Look up a coach or parents' information and initiate a phone call, text, or email

  • Receive an email and push notification when coach notes are sent - these are high priority messages that are displayed as alerts in the Play app.

  • Receive push notifications when you are sent a new chat message, or when a game or event (i.e. practice, class, etc.) is changed, canceled, or uncanceled. When a game or event is created, your team staff may choose to send you a notification alerting you to the schedule addition. Push notifications are NOT sent when a game event is deleted.

  • Send instant chat messages to other team staff, parents, and players over 13 who also have the LeagueApps Play app downloaded on their phone. You can also delete chat messages and conversations. iOS only users are able to rename their chat groups to one or more individuals (coming soon to Android). Note: if you program organizer has disabled Communications, you will not see the Message tab, nor be able to send chat messages.

  • Access help and support directly in the app in the My Account tab

  • Add and edit family member profiles
  • Edit email and password settings
  • Pay invoices
  • Display larger text sizes from Apple's Accessibility settings (iOS only; coming soon to Android)

Getting Started

How do I download the LeagueApps Play app?
How do I sign in to the Play app?
Why do I not see my team information in the Play app?
How do I find the most important information?
How do I see my past due invoice payments?
How do I register for other programs in the Play app?
How do I view the teams I have access to in the Play app?

Schedule

How do I view my team schedule and details?
How do I share or update my availability using RSVP?
How do I sync a schedule to my phone?
How do I view a game or practice location?

Roster & Communication

How do I view a Team Roster?
How do I update a Player's Profile?
How do I contact a player, guardian, or coach?
How do I view and reply to coach notes?
How do I send chat messages?
How do I rename chat message groups?
How do I delete chat messages and conversations?
How do I view announcements from the organization admins?

Standings

How do I view my Team and Program Standings?

Tournament Schedules

How do I see my tournament schedules, brackets, and standings?

Account Information

Where can I view My Account?
Where can I manage my account and pay invoices?
How can I view more information about my team's organization?
Which programs are in my family account?
Where can I find more helpful resources?
How can I make the text larger in my app?

 

Download the app

Step 1: Open the App Store or Google Play Store on your phone. Or, click these links to navigate directly to the LeagueApps Play app:  App Store Google Play

Step 2: In the App Store, search for LeagueApps Play; you should see this logo:

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Step 3: Download the app, then find it on your home screen.

Logging-in

Enter your Email and Password and click Sign In
This is the email address and password you used to register for your team on LeagueApps. 
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To enable Push Notifications for Chat, Announcement, and Coach Note notifications, as well as Schedule Reminders and Important Changes, click Allow after logging in to the app for the first time. 

After logging in, you will go directly to the Home feed tab. If you've already logged into the Play app before, you will open up the app to the last screen that you had visited previously (available on Apple devices - coming soon to Android!).

The Home feed shows you the most important information, including upcoming games and events, game results, unread communications from your coaches and teams, and a link to register for upcoming programs. The Home feed will only display unread chats that are less than 7 days old, and unread coach notes that are less than 28 days old.

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Home Feed

⚠️If your program organizer has not published schedules yet, or you are not rostered on a team, your app will not be populated yet, and you will see the below screens instead.

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The first time you log into the app, you will see navigation tips to help you understand what the different tabs and features mean. (Available on Apple devices - coming soon to Android!) 

 

If you need further assistance navigating and using the Play app, you can go to My Account by tapping the person mceclip0.png icon in the top right corner, and tapping Turn On Tool Tips so that you always see the navigational pop-ups above. You can also view the links support articles listed on the page. (Available on Apple devices - coming soon to Android).

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Past Due Payments (iOS only; coming soon to Android)

If you have any outstanding payments, a payment alert will display at the top of your Home Feed. When you tap the Pay now button, and are past due on programs in multiple organizations, you will select which organization, and then be directed to the My invoices page. If you are only past due for one organization, you will automatically be directed to the My invoices page.

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Register for Other Programs

A Find more programs link appears at the bottom your Home Feed when any organization you are a member of in the LeagueApps Play app has with open registrations for their programming. Scroll down vertically to the bottom of the Home Feed to view the Find more programs link. 

When that link is tapped, you will be able to select the organization sites that have open programming (if only one site has open programming, this site selection is skipped).

When a site is selected, you will be taken to a screen with all open programs.

When a program is tapped, you will be taken to an in-app mobile web view to register (you will not need to sign in again).

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Team Schedule

⚠️ If your team schedule has not been added by your program organizer yet, your Schedule tab will not populate, and you will see this message instead.

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If your schedule is populated, RSVP to share your availability for practices, games or any team events in the Schedule Calendar. From a calendar event click the RSVP icons to submit your response. You can update your response and view others' responses. 
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You can also tap any event to see the event details, location, and RSVP.

         
View event locations and open driving directions right on your phone, by clicking on the Locations tab, or the Go button.
  

Sync your schedule to your personal calendar. Click the mceclip0.png symbol in the top right corner to go to My Account. In the Members tab, tap the participant name, then Subscribe to Calendar. 

         

⚠️ Google does not support a one-click calendar sync through the mobile app. If you want to sync to your Google calendar on your Apple or Android device, follow these instructions.
  1. Tap “subscribe” to calendar
  2. Tap “copy link”
  3. Go to the browser on phone
  4. Go to: https://calendar.google.com/
  5. If you are not already logged into the Google account you want the calendar to subscribe to, you need to log into that account.
  6. Tap the gear icon on the top right
  7. Tap settings
  8. Tap “Add calendar” from the left panel
  9. Tap “From URL” in the menu that appears beneath “Add calendar”
  10. Paste the copied URL in the “URL of calendar” field
  11. Tap “Add calendar”
  12. Go back to: https://calendar.google.com/
  13. Make sure that you check the box for the new calendar that was just subscribed to under “Other calendars” on the left side panel
  14. If you’d like to rename of the calendar, tap the 3 vertical dots on the subscribed calendar under “Other calendars”. The 3 dots will appear when you hover over the subscribed calendar.
  15. Tap “Settings”
  16. Change the name

Alternatively, you can subscribe to calendars through the web app under My Schedule.

Teams Tab

The Teams tab in the bottom navigation bar allows you to view all of the teams you are a member of. You can can select teams to view team details and start chats. You can also pin your desired viewed teams to the top of the tab, so you can easily find them. (The Teams tab is available on Apple devices - coming soon to Android!) 

Team Details

If you tap on a team shown on the Teams tab, Calendar tab, or Home Feed, you are able to view the Team details page, which includes the Team Schedule, Roster, Staff, and Standings. (The Teams tab and the team details schedule are available on Apple devices - coming soon to Android!) 

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Team Roster

You can access the Roster on the Team details page, which can be accessed in a couple different ways.

1. In the My Account sidebar, which you can access by clicking the person symbol in the top right corner, you can tap the Teams tab and select from any team listed.

2. In the Home and Schedule tabs, you can click on the team listed on the event to view the Team details, including the roster. The Team details page's Roster tab includes player and staff information like Name, Jersey Number, Position, invoice statues (if enabled), and more.*

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From the roster, you can contact a player, their guardian, or staff member directly by clicking on the name and then choose the desired communication and included method [Call, Chat, or Email.] *

⚠️ Roster displays and information may vary due to custom privacy controls set by your team administrator.

Standings

In the Standings tab on the Teams page, you can view all teams belonging to programs with Standings enabled. Standings fields that the program organizer has configured will appear as columns in standings. 

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Message Tab

There are multiple ways to communicate with the app. Push notifications are also sent when coach notes, announcements, and chat messages are sent, and when games and events have been updated or cancelled. 

⚠️ If no chats, announcements, or coach notes have been sent by team members yet, you will see this screen on the Message tab. If your program organizer has disabled communications for your team, you will not be able to see the Message tab, nor send chat messages.

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Coach Notes

Coaches and staff members have the ability to send Coach Notes, which are high priority messages which will post as an alert in the app, send an email to all team members, and send as a push notification on your phone. You can view coach notes in the Message tab and the Home feed.

You have the ability to reply to a coach note by clicking into the coach note, and clicking the Reply button, which will take you to a direct chat message with the staff member who sent the coach note.

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If you don't want to see a coach note anymore, you can either click the Delete button in the coach note or, on the Message tab, you can swipe left which will display a trash can. Click the red trash can, and choose the "Yes, hide" button.

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Chat Messaging

In the Message tab, you are able to click the ➕ sign in the top right corner to chat message with the whole team as well as individuals on the team, including staff and parents. Important: Chat recipients must have also downloaded the LeagueApps Play app with chat in order to see the chat messages sent to them.

You will receive a push notification on your phone when you are sent a new chat message in the app. An email notification will not be sent.

Sending Chats

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Renaming Chats (iOS only; coming soon to Android)

If you are an iOS user, you can rename chat groups or direct chat messages you're part of, so you can quickly find conversations and continue chats. When you're in a chat message, tap the name(s) in the top left corner, tap the pencil icon to edit the group name, and then type in the new group name.

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Deleting Chats

You are also able to delete individual chat messages by holding down on the message, and tapping the Delete popup. To delete a whole chat thread, swipe the conversation to the left on the Message tab.

⚠️ For Android users, your Play app icon on your phone home screen will show a red notification icon when you have received a new chat message. To clear this red notification icon, swipe down from your phone's main home screen and then clear notifications for the Play app.

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If a parent or coach or player over 18 years of age hasn't downloaded the Play app, then you will not be able to chat with them directly in the chat thread. If you do send someone marked in red a chat message, they will receive an email providing them with the missed chat message and a link to download the Play app to view it there.

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Announcements

Your organization admins may send your team important messages, called Announcements. These will be sent as a push notification to your mobile device, and will also appear in the Home tab and on your Message tab.
 

Roster Page

Contact players, guardians, or staff directly from the Roster by clicking on the person's name and choose the desired communication method [Call, Message, Email.]

Tournament Schedules

For any tournaments scheduled through LeagueApps, participants can view their tournament schedules, brackets, standings and rosters in the LeagueApps Play mobile app.

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My Account

The My Account tab which can be viewed by clicking the person icon mceclip0.png in the top right corner of the app, shows you all of the Members, Teams, and Organizations that your account is associated with. 

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Manage Account & Pay Invoices

In the My Account tab, tap the Manage & Pay button, select which organization you're looking to manage the account for (if you have more than one), and then you'll be brought to the Manage & Pay screen for that organization.

         

Edit Settings

On the Manage & Pay Screen, if you tap the Edit account settings link, you will be able to view and edit your email address, password, and email notification settings.

     

Add & Edit Family

On the Manage & Pay Screen, if you tap the Update your family link, you will be able to view, add, edit, and delete family members on your account.

     

Pay Invoices

     

Organizations

By clicking into the Organizations listed, you can view upcoming programs for the organization, as well as any listed social media accounts.

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Help

On the Help tab under My Account, you can find links to view tutorials and FAQs, and turn on tooltips to guide you through the mobile app.

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Accessibility

The Play app supports larger text sizes that can be turned on in the Accessibility settings for Apple devices (coming soon to Android). You can turn these settings on and off for your Apple device by navigating to Settings > Accessibility > Display & Text Size > Larger Text on your device (not in the LeagueApps Play app). The text size you choose will be reflected in the LeagueApps Play app.

Frequently Asked Questions

I don't have an account, what do I do?

Visit your team's website and register for the team; then use those credentials to log in to the app.

I forgot my username and/or password, what do I do?

You can use your email instead of your username. Click [Forgot your password?] and then enter your email address. You will receive an email shortly to reset your password. 
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I'm not on a team, how do I use the app?

You need to be registered with a team to use the app. Visit your team's website and register for the team; then use those credentials to log in to the app.

I don't see my team, what do I do?

Contact your coach or team administrator to confirm you are registered with the correct team. 

Why am I not receiving an email notification when I am sent a chat message in the app?

Chat recipients receive push notifications on their phone when they receive a new chat message. An email notification will not be sent.

Why am I unable to chat with a select parents on my team?

Chat recipients must have also downloaded the LeagueApps Play app in order to see the chat messages sent to them. They will be sent an email with the missed chat message and a link to download the app so they can chat back with you.

How do I edit a player's information or picture?

Login to your team's LeagueApps website. On your member dashboard, click [Edit Profile] make the desired changes and then click [Save Changes].

How do I contact a player or coach?

You can contact a player or coach by sending them a chat message in the Chat tab; or on the app's roster page, click on the person's name and choose [Call] [Message] or [Email]. Additionally, you can reply to coach notes to chat directly with the staff member or coach who sent the coach note.

What are my login credentials for the LeagueApps Play app?

To login, you should use the same email and password as the account used when registering to the team. If you forget your password, your program administrator will no longer be able to change it on your behalf. You will be required to change it yourself by clicking the Forgot password? on the login screen. For more details on password resets, click here.

My schedule seems to be showing up in Eastern Time, but I'm not in that timezone - how can I fix this?

Please ensure you have updated the Play app in the App Store or Google Play Store recently to fix this setting.

Why can't I delete chat messages or conversations?

Please ensure you have updated the Play app in the App Store or Google Play Store recently to fix this setting.

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