Member Toolkit for Promoting LeagueApps Play

To help you get started and spread the word to your coaches, parents, and players about LeagueApps Play, our free participant app for team management and communications, here is a toolkit where you can learn more and copy + paste communications to your members.

We know that you have your own way of communicating with your parents, players, and coaches, so this language is just meant to offer guidance — feel free to tailor it however you’d like! 

To make sure the app is fully populated for your members, be sure to turn on these settings. We hope your members find value in our scheduling, standings, rosters, and RSVP functionality as well as the ability to communicate via coach notes and chat messages!

Table of Contents

Link to Admin Training Videos

Link To Mobile App Settings For Admins To Populate Play App

Links To Member Tutorials

Email To Send Your Coaches About Using LeagueApps Play

Email to Send Your Parents & Players Introducing LeagueApps Play

Website Update Announcing LeagueApps Play

Social Media Post Announcing LeagueApps Play

How To Answer Members’ Questions About LeagueApps Play

 

Link To Admin Training Videos

For Admins: How LeagueApps Play Syncs to the Management Console

 

Link To Mobile App Settings For Admins To Populate Play App

How-To Turn On Mobile App Settings

 

Links To Member Tutorials

LeagueApps Play Tutorial for Coaches

LeagueApps Play Tutorial for Parents + Players

Mobile Apps: Differences between iOS & Android

 

Email To Send Your Coaches About Using LeagueApps Play

Hi [Name],

As you may know, we use a platform called LeagueApps to power our registration, payment processing, messaging, and more. They help us run more efficiently so we can focus on what’s important—play!

They have released several updates to their free app for team management and communications, LeagueApps Play, that are geared towards making it easier for coaches to manage teams, communications, and events:

  • Improved navigation so it’s easier to see the most important information at the right time (iOS and Android)
  • Coach notes (iOS and Android)—where staff can craft high priority messages that will be sent as emails and push notifications, and displayed as alerts (so no one misses them!) - this will replace the Message Wall in the team dashboard
  • Custom locations for events can be created on the fly (coming in September for Android)
  • Input scores after the games directly in the mobile app (coming in September for Android)
  • Android users will now also be able to view the Team rosters and standings—not just iOS users
  • Improved design of existing features, including viewing standings, schedules, and rosters, and send chat messages. Also, LeagueApps Play will never pester you or your team with ads. 

You’ll find LeagueApps Play in both the App Store and the Google Play store, and it’s free to download. Here is a tutorial for you to learn how to use the app.

As mentioned above, Messaging in your team dashboard will be moved to the Play app starting August 1, 2022, and you will be able to use the Communications tab in the Play app to send and reply to Coach Notes, as well as send and receive chat messages to teams and individuals.

There are a few differences between iOS and Android, which you can view here. If you have any questions, let us know—we’re in touch with the LeagueApps team and will get you up and running.  

[Signoff],

[NAME]

 

Email To Send Your Parents & Players Introducing LeagueApps Play

Tip: you can link directly to LeagueApps Play in the App Store and Google Play store to encourage downloads.

Hi [fill in here],

Some of you may know that we use a platform called LeagueApps to power our registration, payment processing, messaging, and more. They help us run more efficiently so we can focus on what’s important—play!

We’re excited to share that they’ve launched a free app for team management and communications that allows you to view schedules and directions, rosters, and standings, send chat messages, view coach notes, and more. Unlike some other apps you may be familiar with, LeagueApps Play will never pester you with ads. 

You’ll find LeagueApps Play in both the App Store and the Google Play store, and it’s free to download.

  1. Visit the app store on your mobile device
  2. Search for "LeagueApps Play"
  3. Download the "LeagueApps Play" app
  4. Log in - enter the same email and password you used to register for the [PROGRAM/TEAM NAME] website. All of your information will automatically be synced!
  5. Delete the old app you were using

View this quick Play tutorial video here!

Please note: Messaging in your team dashboard will be moved to the Play app starting August 1, 2022, and you will be able to use the Communications tab in the Play app to reply to Coach Notes (which will send you an email and push notification), as well as send and receive chat messages to your teams and individuals.

If you have any questions about how to download or use LeagueApps Play, or need assistance troubleshooting, let us know. We’re in touch with the LeagueApps team and will get you up and running.  

[Signoff],

NAME

 

Website Update Announcing LeagueApps Play

This is a great way to make your members aware of the new app. 

Stay Updated with our Team App: LeagueApps Play
You can use the LeagueApps Play app to check rosters, standings, schedules, chat message with teams and coaches, and more. It’s free to download in the App Store and Google Play Store!

 

Social Media Post Announcing LeagueApps Play

If it’s easy to update your social media accounts, this is a great way to make your members aware of the new app. Click to view the direct links to LeagueApps Play in the App Store and Google Play Store if you'd like to include those in your post as well.

LeagueApps Play: A New Way to Stay Connected
Now you can download the @LeagueApps Play app to check rosters, standings, and schedules, send and receive chat messages, and more. It’s free to download in the App Store and Google Play Store

 

How To Answer Members’ Questions About LeagueApps Play

Q: I’m having technical difficulties using the Play app. Help!
A: They should continue to escalate issues with your program staff, just like they do when they have an issue registering, logging into their Member Console, etc. We do not plan to troubleshoot or communicate with your members directly at this time.

 

Q: What are my login credentials for the LeagueApps Play app?
A: To login, you should use the same email and password as the account used when registering to the team. If you forget your password, your program administrator will no longer be able to change it on your behalf. You will be required to change it yourself by clicking the Forgot password? on the login screen. For more details on password resets, click here.

 

Q: I’m logged in and I don’t see anything in my app. Why?
A: You must be registered to a team for the program events to appear in the mobile app.


Q: Why don't I see the Home tab in my Play app?

A: The Home tab is currently only available for iOS. It will be coming soon to Android - stay tuned!

 

Q: Can I use the app to manage all my child accounts?
A:
Yes, parents can log into LeagueApps Play and manage all parent/child accounts, just as they do in the Member Console today. They can add parents or supervisors to family accounts with a corresponding email address. 

 

Q: I just registered a new child through my family account but why don't I see them in the Play app?
A: It can take up to 30 minutes for a newly registered child to appear in the Play app.

 

Q: Why is the Standings tab blank in my mobile app?
A: Standings have to be enabled for a given program to display in app. This feature is also currently not available for Android (coming soon!)

 

Q: Do I receive an email notification when I am sent a chat message in the Play app?
A: Chat recipients will receive push notifications directly on their phone when they receive a new chat message. An email will not be sent.

 

Q: Why am I unable to chat with certain parents on my team?
A: Chat recipients must have also downloaded the LeagueApps Play app in order to see the chat messages sent to them. 

 

Q: My schedule seems to be showing up in Eastern Time, but I'm not in that timezone - how can I fix this?
A: Please ensure you have updated the Play app in the App Store or Google Play Store recently to fix this setting.

 

Q: Why can't I delete chat messages or conversations?
A: Please ensure you have updated the Play app in the App Store or Google Play Store recently to fix this setting.


Q: Where can I find support resources in the app?

A: Go to My Account and you will see a list of support guides. You also have the ability to turn on navigation tool tips (available on iOS - coming soon to Android!). 

 

For Coaches:

Q: When does my team receive mobile push notifications?
A: Push notifications are sent when they receive chat messages and coach notes, as well as when you change, cancel, or uncancel an event (i.e. practice, class, etc.). Push notifications are NOT sent when you create or delete an event.

 

Q: Why can't I input game scores in the Play app?

A: This feature is currently only available on iOS (coming soon to Android)! You also must be assigned as a scorekeeper for each team where you'll need to input game scores. Please contact your program administrator to set this up.

 

Q: How can I add a clickable URL in my practice's details section?
A: Currently, you are unable to hyperlink any URLs on the Event Details page. You can include URLs in your coach notes or chat messages in the Communications tab.

 

Q: Why don't I see the Create Location button in my Play app?
A: Custom locations are currently only available for iOS. They will be coming soon to Android - stay tuned!

 

Q: Why am I not able to edit my player's information in the app, even though I know I have this permission turned on in the Management Console?
A: Currently, staff cannot edit player form fields on the player details screen within the mobile app, even if they have permission to do so in the Management Console.

 

Q: Am I able to make a practice reoccurring after I've created a single practice?
A: No, currently you are unable to make a practice (or other event) reoccurring after it has been created.

 

Q: Can I delete all reoccurring instances of the practice at the same time?
A: Currently, you are unable to delete reoccurring events (ie. Practice event). You can only delete a single selected event one at a time.

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