Adding a parent/guardian to your account

This article walks you through how to add an additional parent or guardian to your existing family account in LeagueApps, so more than one adult can manage your family's registrations, schedules, and communications. 

It also covers what to do if you see an error saying the email is already attached to an existing account, and how to submit a member merge request to resolve it. 

Before you start

You'll need to be signed in to the member dashboard for the organization you're enrolled with. The sign-in link for your organization is usually included in emails they've sent you or posted on their website.

Adding a parent or guardian

1. Sign in to your member dashboard with the organization you're enrolled with.
2. Click on the Profiles drop-down.
3. Click on Invite Parents as Guardian.
4. Fill in the form fields with the information for the guardian you'd like to add.
5. Click on Send Parent/Guardian Invite.

The parent or guardian you invited will receive an invitation to join your family account and can accept it from their email.

If you see an "email already exists" error

Sometimes when you send the invite, you'll get an error letting you know that the email address is already attached to an existing LeagueApps account. When this happens, the two accounts need to be merged before the guardian can be added to your family account.

To resolve it:

1. In the error message, click on the member merge request hyperlink. This opens the Member Merge Request form.
2. Fill in all of the fields on the form. Complete information helps our team resolve your request without needing to follow up.
3. Click on Submit.

Your request is routed directly to our team, and we'll complete the merge for you. Once it's done, the parent or guardian will be connected to your family account.

Frequently Asked Questions

Why do I need to add a guardian to my family account?

Adding a parent or guardian lets more than one adult manage your family's registrations, view schedules, and receive communications from your organization. It's helpful when two parents or caregivers both need access.

What does the "email already attached to an existing account" error mean?

It means the email address you entered is already tied to a separate LeagueApps account. Before that person can be added as a guardian on your family account, the two accounts need to be merged. Submitting a member merge request lets our team take care of that for you.

How long does a member merge request take?

Once you submit the form, your request is routed directly to our team and we'll complete the merge as soon as we're able. Filling in all fields on the form helps us resolve it as quickly as possible.