Abandoned Registrations Report

The Abandoned Registrations report includes potential participants who never completed a registration and those who created an invoice for a specific program and did not pay. This data is available across your organization and for individual or multiple sites within your organization. The information in this report provides valuable insights for targeted marketing efforts.

Table of Contents


To view this report, navigate to the Reporting icon and select Reports option under the Analytics header. Then, navigate to the left-sidebar, and select Abandoned Registrations under the Registrations & Members section. 

Abandoned Users

In the first chart, you can see ALL potential participants who created an account, but have never completed a registration. A registration is not tied to a program unless an invoice is generated.

⚠️ Note: Duplicates may be show if you copied one site to create a new site.

You can filter the data for this chart by selecting options from the filters at the top of the report. Selecting options within these filters will change the data you’re seeing in the chart:

  • User Account Creation Date
  • Site Name

Abandoned Registrations

In the second chart, you can see who completed enough of the registration where an invoice was created for a specific program, but who did not pay. This table is a subset of the Abandoned Users table.

⚠️ The Strictly enforce payment deadline setting must be turned on for the program. 

You can filter the data for this chart by selecting options from the filters at the top of the report. Selecting options within these filters will change the data you’re seeing in the chart:

  • Abandoned Registration Date
  • Site Name
  • Program Name

Exporting, Bookmarking, Sending, & Scheduling

Each chart can be exported or filtered by hovering over the top right corner of the chart and selecting your desired options. Any of the columns can be sorted by selecting the arrow in the column title, and choosing which sort option you would like to use.

If you added any filters to customize this report to your needs, you can save that filtered report as a bookmark so that you are able to access it in the future. You can bookmark the report by clicking the bookmark dropdown in the bottom right of the report and selecting Save as new bookmark.

You can also save one of your Bookmarks as the default, so that bookmarked filtered report that will open when you navigate to that specific Analytics report.

⚠️ Currently, bookmarks cannot be scheduled to send. You are able to export your bookmarked report at any given time, but cannot schedule it to send ahead of time.


Any report or dashboard from LeagueApps Analytics can be exported by selecting the three horizontal lines in the bottom left corner of the screen, and then selecting Schedule export or Send now. You can choose to schedule exports at specific days and times, and with specific conditions (e.g. only if new data has occurred),

You can then choose email addresses—whether they’re part of your organization or not—to send it to, and the cadence you would like the export to occur at. Depending on the report or dashboard, you can export the data as CSV, Excel, or PDF. 

Schedule Send File Type and Days.png

⚠️ Be sure that the Run queries as recipient checkbox is not checked when sending reports to any recipients besides yourself.


Importing Abandoned Registrations into Email Tools

Step 1: Export your list of Abandoned Registrants from LeagueApps.

Depending on what your marketing goals are, you may want to only target the Abandoned Users list (potential participants who created an account and never joined a program) OR the Abandoned Registrants (potential participants who created an invoice, but did not pay for a specific program).

Step 2: Import your contacts into your email marketing tool (Ex: MailChimp, Hubspot, etc.)

It is best practice to clean up the data and field headers before importing contacts into your marketing platform. Some of the most important fields to capture may include Name, Email (Make this the Parent email for youth programs), Cell (Make this the Parent Cell for Youth Programs), Address, Abandoned Program (if applicable).

Step 3: Segment your contacts to keep track of your campaigns. 

We suggest general segments like “Abandoned Registrants” or a program-specific segment like “Abandoned Registrants - <Insert Program Name>” to help track your campaigns. Other terms for segment include tags, buckets, cohorts, lists, etc.

Step 4: Send out your marketing email!

Some ways you can drive conversions of your abandoned registrations is offering a gift card, discount code, or free swag!

Click here to learn about the other reports available in LeagueApps Analytics.

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