LeagueApps Gateway FAQ

LeagueApps Gateways is our own payments solution that streamlines payment operations for your organization by eliminating third-party processors. Below are the most frequently asked questions about LeagueApps Gateway. 

What are the benefits of LeagueApps Gateway over other options?

  • Easy and free setup from your LeagueApps account.
  • Instant approval (in most cases;) start collecting online payments immediately.
  • Competitive transaction fee pricing for nonprofit and for-profit organizations.
  • Payment processing fees and LeagueApps fees are collected as your customer's transaction is processed.
  • No monthly transaction fee invoices for simpler budgeting and cash flow management.
  • Reporting, gateway management and bank transfers are all managed within LeagueApps — one fewer login to remember.
  • Accept ACH (bank) payments in addition to credit cards and debit cards.
  • Reliable LeagueApps Support on payments.

My Gateway is UNVERIFIED, what do I do?

You will receive an email prompting you to provide additional information to verify your account. Use the link in the email or login to your admin console and follow these directions.

  • Go to Reporting then click Gateway Dashboard.
  • Click UNVERIFIED in the top, right-hand corner.
  • Click the UPDATE YOUR ACCOUNT button and supply the missing information.

How do I pay my LeagueApps bill?

On LeagueApps Gateway you will not have a monthly LeagueApps bill. Payment processing and LeagueApps fees are taken out of each payment instantly.

What payment methods can I accept through LeagueApps Gateway?

At this time you are able to accept payments from Visa, Mastercard and Discover cards. You are also able to accept ACH (Bank) payments. American Express is disabled by default and can be accepted for an additional cost. 

How do I process a refund?

Refunds are made directly in the LeagueApps console from an invoice. Refunds will automatically be deducted from your gateway balance. For steps on issuing a refund, click here

The refund windows on LeagueApps Gateway are as follows:

Payment Type Refund Window
Credit & Debit Cards 365 days
ACH (Bank) 180 days

I see LeagueApps charges on my bank statement. What was this for?

These charges were likely to facilitate a refund for your customers. If your gateway account does not have a positive balance, the refunded amount will be withdrawn from your connected bank account. 

Is there a charge for refunds through LeagueApps Gateway?

No, refunds are free to you and your customer. We will return 100 percent of the payment to the customer and credit you 100 percent of the fees associated with that payment.

I am a non-profit organization, how do I qualify for non-profit rates?

If you were not already offered nonprofit rates by our sales team, we may be able to grant your organization nonprofit pricing. To do so we will need proper 501(c)3 documentation. Your Launch Coach or Account Manager can help you get set up with the nonprofit rate once you provide your official documentation.

How do you handle disputes?

You will be notified via email anytime a dispute occurs and all disputes can be viewed through your Gateway Dashboard. LeagueApps facilitates the submission of evidence on your behalf to the customer's bank or credit card company. The bank then makes a final decision on the dispute and you will be notified via email. Read more about disputes.  

How do I change my bank account information?

You can update your bank account information by logging into LeagueApps, then navigating to your LeagueApps Gateway Dashboard. On the Account Information tab of the Dashboard, there will be a Change Bank Information button where you can edit your bank account.

How long does it take for funds to be deposited into my bank account?

Funds will be transferred to your bank account every day after the initial verification process, which can take up to 7 business days.

Typically credit card payments that occur today will be deposited in two business days. Transactions are batched together for a bank transfer at 8pm EST.

ACH (Bank) payments take longer to clear and may take up to 10 business days to be deposited into your account.

Why am I getting two bank transfers on some days?

One bank transfer will be for credit card payments and the other for ACH (Bank) payments. You can refer to your LeagueApps Gateway Dashboard reports to reconcile the deposits with individual payments.

How do I view my Gateway Account details, such as Amount Collected and next Transfer Date and Amount?

The LeagueApps Gateway Dashboard gives you access to view account information, incoming funds, bank transfers, lifetime volume, payment listings, account balance and disputes. Learn more about the Dashboard here.

Why do you need my SSN and EIN?

In order for the Gateway account to be verified, a company representative's SSN and the Business' EIN are required. The company representative is not held responsible or liable for any of the account's activity/collection. Submission of a company representative's information is required to set up a gateway account and process online payments.

Why do you need information on the business owner?

In order for to comply with new federal "Know Your Customer" regulations, information about the business owner may be required to process online payments. These are often referred to as Beneficial Owner or Customer Due Diligence (CDD) requirements use to prevent fraud. More information can be found on the Financial Crimes Enforcement Network website. 

What will a customer see on their credit card or bank statements?

The text that displays on credit card and bank statements is called a "Statement Descriptor." Every LeagueApps Gateway account will have a default descriptor, however you can customize your statement descriptors by following the steps here: How do I set Statement Descriptors? 

What will I see on my statements?

Bank deposits from LeagueApps Gateway will be labeled as LeagueApps Inc and may vary slightly depending on your bank. 

I have a Failed Bank Transfer. How do I fix it?

Failed Bank Transfers can happen for a variety of reasons. To list a few:

  • Incorrect bank account number was entered
  • Savings account was entered (only checking accounts will work)
  • Your bank rejected the deposit
  • There was an issue with your bank at the time of the transfer
  • Your bank account will not permit withdrawals, which is necessary in order to process refunds.

Most failed transfers are reconciled by updating your bank account in LeagueApps. Login to your LeagueApps management console and there there will be a notification on your main dashboard. Click the notification to go to directly to your Gateway Dashboard and update your bank account information.

⚠️ LeagueApps Gateway will attempt a transfer three times before halting bank transfers altogether. 

Do I have a Merchant Account ID number?

With LeagueApps Gateway we've simplified the complexities of payment processing, so there is no need for a Merchant Account ID. If you need this for any forms or documentation, you should be able to leave this field blank or use the email address associated with your LeagueApps Gateway account.

I have more questions, how can I get more help?

We’re always happy to help. Get in touch with us here for any specific LeagueApps Gateway questions.

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