Use the messaging center to email or text your members. Filter by program, team, game, role or payment status to choose who gets your message. Build your email with headings, images, buttons and attachments, and link straight to a program's registration page.
You can also send email messages as Announcements to the LeagueApps Play and branded apps, providing you with a dedicated channel to send trusted communications to your mobile app members.
To open the messaging center, click Messaging, then Compose a Message, in the management console's top menu.
Step 1: Filter Options
Filter by Site Members
- All Site Members (Both Male and Female, Only Males, Only Females, Member Location)
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All Email Contacts (You can manage your mailing list at Messaging > Email Contacts)
Filter by Programs and Games will provide the following options:
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By Programs and Teams (Program, Program State, Sport, Season)
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By Games (Date and Time, Locations, Types)
| ⚠️ If sending a game cancellation email and Yes, cancel them is selected, your schedule will be automatically updated to reflect the cancellation. |
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By Roles, Status, and Payment Status
Send to Admins only or Also send to admins
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Choose one of these options if you want to contact all, or just some, of your site administrators.
Send as an Opt-Out newsletter
- This will exclude members who have asked to opt-out of emails. We recommend you always select this option, unless the information is critical.
Step 2: Choose Your Message Type
- An Email: This will only send an email to your members. You can also choose to send the content to the LeagueApps Play app as an announcement.
- An Email & a Text Message: This will allow you to create email content as well as text message content. You can also choose to send the content to the LeagueApps Play app as an announcement.
- A Text Message Only: This method is recommended for time-sensitive information. Note that only members who have opted in to receive texts will receive text messages.
| ⚠️ Due to network carrier restrictions, we limit the amount of texts sent to 2,000. If you need to send more, you will need to break the messages into groups, and send in waves. |
If you select An email OR An email & a text message, a checkbox will appear allowing you to share the email message in the mobile apps as an Announcement. This will be sent as a push notification and appear in the LeagueApps Play app or the branded apps until its expiration date.
When you check Also display as an announcement in the mobile apps., pick a date under Display this announcement in the mobile app until:. It defaults to 2 weeks from today, and you can pick a date up to 3 months out. After that date, members no longer see the announcement in the app. Admins can still find it in the Announcement Center.
| ⚠️ The "Mobile Chat Enabled" setting needs to be turned ON for your site(s) in order to see the checkbox to send the message in the mobile apps. Additionally, if the "Push Notifications Enabled" setting is turned off for your site(s), the announcement messages will not be sent as a push notification to your mobile app members, but will still appear in the app. To change one or both of these settings, please contact support@leagueapps.com. |
Click to view how this will look in the LeagueApps Play app and the branded apps.
Step 3: Compose Your Message
After you click Compose Message, you build your email in the email editor. To change who receives it, click Edit Recipients above the editor.
- From Name: This is the name that will be displayed in the From column of your members' email client. It will auto-populate as your Org name.
- Subject Line: Briefly describe your message content! Remember, you want to grab the attention of your members, so things like “Important!” and “Game Changes!” are good attention grabbers to make sure your emails are being opened.
- Email message content: Drag tools such as Heading, Text, Image, Button and Attachments from the right side of the editor into your email, then click a block to edit it. For a tour of every tool, see the article Using the Email Editor.
- Choose template: To start from a saved template, pick it from the Choose template: menu above the editor. If you've already written something, choose Delete and replace to swap it for the template.
- Header and footer: Your organization's email header and footer appear at the top and bottom of every new email. You can edit or delete either one for this message only. To change them for future emails, go to Messaging, then Email Settings.
- Attachments: Drag the Attachments tool into your email to add files up to 10MB each. Members get a download link for each file.
- Text Message Content (if applicable): Text messages are limited to 160 characters, but we’ve provided a tool to help shorten URLs to cut back on.
Step 4: Send Your Message
- Preview: Click the eye icon at the top of the editor to see how your email looks on a computer and on a phone.
- Send test email: Click Send test email to send a copy to your own admin email address. Its subject line starts with TEST EMAIL so it's easy to find.
- Send this message: When you're ready, click Send this message. Check the recipient count in the Message Confirmation window, then click Send It!
Frequently Asked Questions
How can I send an email to multiple parents on a family account?
Any emails targeted to youth members of a family account will be sent to all Parent email address(es) in the family account.
How Much are Text Messages if I go over the 1000 monthly limit?
1000 Text Messages are included each month, after that, each message is $.01, and will be added to your monthly LeagueApps Invoice.
What if my email is too long?
You'll see an error when you click Send this message. Shorten the email or split it into two messages.
Can I reuse an email I already sent?
Yes. Go to Messaging, then View All Sent Emails, and click the copy icon next to the email. It opens in the editor so you can change it and send it again.