Upgraded Branded App Guide for Coaches & Staff

Here is a Coaches & Staff Guide for your team's upgraded app.

Please be sure you have updated to the latest version of the mobile app in the App Store or Google Play Store. If you have questions about your LeagueApps permissions as a coach ask your team administrator. 

With your upgraded team mobile app, designated Coaches & Staff are able to:

  • Schedule and modify events

  • Add custom locations on the fly directly in the mobile app (iOS only; coming soon to Android)

  • RSVP (Yes, No, Maybe) to an event

  • See a calendar of upcoming events

  • See directions to events and open them in Apple or Google Maps

  • Sync scheduled events to a personal calendar

  • Check-in attendees at events

  • View, add, and edit game scores

  • View standings

  • View team roster and player information

  • Create and send coach notes - these are high priority messages that are displayed as alerts in the mobile app and send emails and push notifications. This mobile app feature which replaced the Message Wall in your team web dashboard in August 2022.

  • Look up a parent's contact information and initiate a phone call, text, or email

  • Receive push notifications when you are sent a new chat message, or when a game or event (i.e. practice, class, etc.) is changed, cancelled, or uncanceled. Push notifications are NOT sent when an event is created or deleted.

  • Send instant chat messages to other team staff and parents (+players over 13) who also have this mobile app downloaded on their phone. You can also delete chat messages and conversations.

  • Access help and support directly in the app in the My Account tab

Getting Started
How do I download my team's app?
How do I sign in to the app?
How do I find the most important information?
 

Schedule
How do I add or edit a Calendar event?
How do I add a custom location?
Can I take attendance on the app?
How do I share or update my availability using RSVP?
How do I sync a schedule to my phone?
How do I view a game or practice location?
How do I add or edit game scores?
 

Roster & Communication
How do I view a Team Roster?
How do I update my roster profile?
How do I contact a player or coach?
How do I send coach notes?
How do I reply to coach notes?
How do I delete coach notes?
How do I send chat messages?
How do I delete chat messages and conversations?

 

Standings

How do I view my Team and Program Standings?

 

Additional Resources
Where can I view My Account?
How can I view more information about my team's organization?
Which programs are associated with my account?
Where can I find more helpful resources?

_________________________________________________________

Download the app


Step 1

Open the Apple App Store or Google Play Store on your phone.

Step 2

In the App Store, search your organization's name; you should see a recognizable logo!

Step 3

Download the app, then find it on your home screen.
 

Logging-in

Enter your LeagueApps login Email and Password and click Sign In
This is the email and password you used to register and manage your team on LeagueApps. 
Screenshot_2022-08-02_at_8.28.03_AM.jpg

To enable Push Notifications for Chat and Coach Note notifications, as well as Schedule Reminders and Important Changes, click Allow after logging in to the app for the first time. 
IMG_1045.PNG

After logging in, if you are using an iOS device, you will go directly to the Home tab. If you are on an Android device, you will go directly to the Events tab (Home tab is coming soon to Android!)

The Home tab shows you the most important information, including upcoming games and events, and unread communications from your coaches and teams. The Home tab will only display unread chats that are less than 7 days old, and unread coach notes that are less than 28 days old.

IMG_1076.PNG

 

The first time you log into the app, you will see navigation tips to help you understand what the different tabs and features mean. (Available on Apple devices - coming soon to Android!) 

IMG_1083.PNG 


If you need further assistance navigating and using the app, you can go to My Account by tapping the person mceclip0.png icon in the top right corner, and tapping Turn On Tool Tips so that you always see the navigational pop-ups above. You can also view the links support articles listed on the page. (Available on Apple devices - coming soon to Android).

IMG_1068.PNG

 

 

Team Schedule

Add + Edit Events

Add Calendar Events from the Schedule Page by clicking the mceclip0.png button. Edit (change, cancel, delete) Events on the Event Details Page by clicking green Edit button in the top right corner.

 

IMG_1064.PNG    
 

Custom Locations

If enabled by your organization, you can add custom locations in the app when adding or editing an event by clicking into the Location section, and clicking the Create Location button.

Screen_Shot_2022-07-21_at_12.36.56_PM.png   Screen_Shot_2022-07-21_at_12.37.24_PM.png

 

RSVPs + Check-Ins

RSVP to share your availability for practices, games or any team events in the Schedule Calendar. From a calendar event click the RSVP icons to submit your response. You can also tap any event to see the event details and RSVP.
IMG_1056.PNG    IMG_1062.PNG    

 

Check-in athletes as they arrive in the RSVPs tab
IMG_1060.PNG


View event locations and open driving directions right on your phone, by clicking on the Locations tab, or the Directions button 
IMG_1061.PNG     IMG_1072.PNG


Sync your schedule to your personal calendar. Click the mceclip0.png symbol in the top right corner to go to My Account. In the Members tab, tap the participant name, then Subscribe to Calendar. 

  IMG_1065.PNG   IMG_1069.PNG      IMG_1070.PNG

PLEASE NOTE: Google does not support a one-click calendar sync through the mobile app. If you want to sync to your Google calendar on your Apple device, follow these instructions (not applicable for Android - stay tuned!).

  1. Tap “subscribe” to calendar
  2. Tap “copy link”
  3. Go to the browser on phone
  4. Go to: https://calendar.google.com/
  5. If you are not already logged into the Google account you want the calendar to subscribe to, you need to log into that account.
  6. Tap the gear icon on the top right
  7. Tap settings
  8. Tap “Add calendar” from the left panel
  9. Tap “From URL” in the menu that appears beneath “Add calendar”
  10. Paste the copied URL in the “URL of calendar” field
  11. Tap “Add calendar”
  12. Go back to: https://calendar.google.com/
  13. Make sure that you check the box for the new calendar that was just subscribed to under “Other calendars” on the left side panel
  14. If you’d like to rename of the calendar, tap the 3 vertical dots on the subscribed calendar under “Other calendars”. The 3 dots will appear when you hover over the subscribed calendar.
  15. Tap “Settings”
  16. Change the name

Alternatively, you can subscribe to calendars through the web app under My Schedule.

Add and Edit Game Scores

If you are given the appropriate permissions by your organization, you can add and edit game scores once the game is over.

On the Events tab, click the clipboard with pencil button

mceclip1.png

You'll be able to type in the scores and save them, updating the Events page and Standings.

IMG_1053.PNG  IMG_1054.PNG   IMG_1055__1_.PNG

 

Team Roster

You

can access the Roster on the Team details page, which can be accessed in a couple different ways.

1. In the My Account sidebar, which you can access by clicking the person symbol in the top right corner, you can tap the Teams tab and select from any team listed.

IMG_1066.PNG

2. In the Home and Events tabs, you can click on the team listed on the event to view the Team details.

IMG_1076.PNG    IMG_1055.PNG

The Team details page includes the Team Roster, Staff, and Standings. The Roster includes player and staff information like Name, Jersey Number, Position, invoice statues (if enabled), and more.*

 

IMG_1092.PNG  IMG_1093.PNG   IMG_1094.PNG


From the roster, you can contact a player or staff member directly by clicking on the name and then choose the desired communication and included method [Call, Chat, or Email.] *

IMG_1090.PNG


*Roster displays and information may vary due to custom privacy controls set by your team administrator.
 

Standings

In the Standings tab, you can view all teams belonging to programs with Standings enabled. Standings fields that the program organizer has configured will appear as columns in standings. 
IMG_1094.PNG

 

Communications

There are multiple ways to communicate with the app. Push notifications are also sent when chat messages are sent, and when events have been updated or cancelled. 

Coach Notes

Coaches and staff members have the ability to send Coach Notes, which are high priority messages which will post as an alert in the app, send an email to all team members, and send as a push notification on team members' phones. You can view coach notes in the Communications tab and the Home tab (Home tab is in iOS only; Android coming soon!).

Create Coach Notes

You can create a coach note by clicking the + button in the top right hand corner of the Communications tab and the Home tab (Home tab is in iOS only; Android coming soon!).

Simply type in the title and copy (which can include URLs), and click Send note.

Coach_Note.jpg   

You have the option to send this as an urgent message which will tag it as "Urgent" in the app, and you can also send it as an email to make sure your team members see this coach note.
Screen_Shot_2022-07-21_at_8.21.36_AM.png

 

Replying to Coach Notes

You have the ability to reply to a coach note sent by staff members besides yourself by clicking into the coach note, and clicking the Reply button, which will take you to a direct chat message with the staff member who sent the coach note. Team members and staff are also able to reply to your created coach notes and start a chat message with you, by following the same steps.

IMG_1086.PNG

Deleting Coach Notes

If you want to delete a coach note so that you and/or your team don't see it anymore , you can either click the Delete button in the coach note or, on the Communications tab, you can swipe left which will display a trash can. As a staff member, when you click the red trash can, you can just hide the message for yourself, or if you created the coach note, then you can delete it for everyone.

IMG_1085.PNG

 

Chat Messaging

In

the Chat tab, you are able to click the ➕ sign in the top right corner to chat message with the whole team as well as individuals on the team, including staff and parents. Important: Chat recipients must have also downloaded this mobile app with chat in order to see the chat messages sent to them.

You will receive a push notification on your phone when you are sent a new chat message in the app. An email notification will not be sent.

IMG_1049.PNG    IMG_1050__1_.PNG   IMG_1052.PNG   

You are also able to delete individual chat messages by holding down on the message, and tapping the Delete popup. To delete a whole chat thread, swipe the conversation to the left on the Communications tab.

NOTE: For Android users, your mobile app's icon on your phone home screen will show a red notification icon when you have received a new chat message. To clear this red notification icon, swipe down from your phone's main home screen and then clear notifications for the mobile app.

IMG_1074.PNG    IMG_1046.PNG

If a parent or coach or player over 18 years of age hasn't downloaded this mobile app, then you will not be able to chat with them directly in the chat thread. If you do send someone marked in red a chat message, they will receive an email providing them with the missed chat message and a link to download this mobile app to view it there.

IMG_1077__1_.PNG



Roster Page

Contact players or staff directly from the Roster by clicking on the person's name and choose the desired communication method [Call, Message, Email.]
IMG_1090.PNG

 

My Account

The My Account tab which can be viewed by clicking the person icon mceclip0.png in the top right corner of the app, shows you all of the Members, Teams, and Organizations that your account is associated with. 

IMG_1067.PNG      IMG_1066.PNG   IMG_1065.PNG

Organizations

By clicking into the Organizations listed, you can view upcoming programs for the organization, as well as any listed social media accounts.

IMG_1067.PNG    IMG_1071.PNG

Help

On the Help tab under My Account, you can find links to view tutorials and FAQs, and turn on tooltips to guide you through the mobile app.

IMG_1068.PNG



FAQs

1. I don't have an account, what do I do?
Visit your team's website and register for the team; then use those credentials to log in to the app.
 
2. I forgot my username and/or password, what do I do?
You can use your email instead of your username. Click Forgot password? and then enter your email address. You will receive an email shortly to reset your password. 
Screenshot_2021-03-04_at_9.48.11_AM_copy.jpg

3. I'm not on a team, how do I use the app?
You need to be registered with a team to use the app. Visit your team's LeagueApps website and register for the team; then use those credentials to log in to the app.
  
4. I don't see my team, what do I do?
Contact your coach or team administrator to confirm you are registered with the correct team. 


5. Why am I not receiving an email notification when I am sent a chat message in the app?

Chat recipients will receive push notifications on their phone when they receive a new chat message. An email will not be sent.

 

6. Why am I unable to chat with a select parents on my team?

Chat recipients must have also downloaded the upgraded branded app with chat in order to see the chat messages sent to them.


7. How do I edit a player's information or picture?
Login to your team's LeagueApps website. On your member dashboard, click [Edit Profile] make the desired changes and then click [Save Changes].


8. How do I contact a player or coach?
You can contact a player or coach by sending them a chat message in the Chat tab; or on the app's roster page, click on the person's name and choose [Call] [Message] or [Email].

 

9. Why can't I login into the app with my username like I used to?

To login, you should use the same email and password as the account used when registering to the team. If you forget your password, your program administrator will no longer be able to change it on your behalf. You will be required to change it yourself by clicking the Forgot password? on the login screen. For more details on password resets, click here.

 

10. My schedule seems to be showing up in Eastern Time, but I'm not in that timezone - how can I fix this?

Please ensure you have updated the mobile app recently in the App Store or Google Play Store to fix this setting.

 

11. Why can't I delete chat messages or conversations?
Please ensure you have updated your mobile app in the App Store recently to fix this setting.

 

12. How can I add a clickable URL in my practice's details section?
Currently, you are unable to hyperlink any URLs on the Event Details page. You can include URLs in your coach notes or chat messages in the Communications tab.

 

13. Why don't I see the Create Location button in my app?
Custom locations are currently only available for iOS. They will be coming soon to Android - stay tuned!

 

14. Why don't I input game scores in my app?
Game score input is currently only available for iOS. They will be coming soon to Android - stay tuned! If you are using an iOS device, your program administrator must assign you as a designated scorekeeper for each team where you should input game scores. Please contact them for more information.

Was this article helpful?
0 out of 0 found this helpful