Branded App Guide for Coaches & Staff

Here is a Coaches & Staff Guide for your team's upgraded app.

Please be sure you have updated to the latest version of the mobile app in the App Store or Google Play Store. If you have questions about your LeagueApps permissions as a coach ask your team administrator. 

With your upgraded team mobile app, designated Coaches & Staff are able to:

• View the Home feed with the most important and urgent information displayed when you open up the app

• Schedule and modify events, including with External Teams

• Add custom locations on the fly directly in the mobile app

• RSVP (Yes, No, Maybe) to an event

• See a calendar of upcoming events for teams and tournaments

• See directions to events and open them in Apple or Google Maps

• Sync scheduled events to a personal calendar

• Check-in attendees at events

• View, add, and edit game scores

• View standings

• View team roster and player information

• View and register for programs with open registration, directly in the app

• Create and send coach notes - these are high priority messages that are displayed as alerts in the mobile app and send emails and push notifications.

• Look up a parent's contact information and initiate a phone call, text, or email

• Receive push notifications when you are sent a new chat message, or when a game or event (i.e. practice, class, etc.) is changed, cancelled, or uncanceled. Push notifications are NOT sent when an event is created or deleted.

• Send instant chat messages to other team staff and parents (+players over 13) who also have this mobile app downloaded on their phone. You can also delete chat messages and conversations.

• Access help and support directly in the app in the My Account tab

Getting Started

How do I download my team's app?
How do I sign in to the app?
Why do I not see my team information in the app?
How do I find the most important information?
How do I register for other programs in the mobile app?
 

Schedule

How do I add or edit a Calendar event?
How do I add a custom location?
Can I take attendance on the app?
How do I share or update my availability using RSVP?
How do I sync a schedule to my phone?
How do I view a game or practice location?
How do I add or edit game scores?
 

Roster & Communication

How do I view a Team Roster?
How do I update my roster profile?
How do I contact a player or coach?
How do I send coach notes?
How do I reply to coach notes?
How do I delete coach notes?
How do I send chat messages?
How do I delete chat messages and conversations?

 

Standings

How do I view my Team and Program Standings?

 

Tournament Schedules

How do I see my tournament schedules, brackets, and standings?

 

Additional Resources

Where can I view My Account?
How can I view more information about my team's organization?
Which programs are associated with my account?
Where can I find more helpful resources?

_________________________________________________________

Download the app

Step 1: Open the Apple App Store or Google Play Store on your phone.

Step 2: In the App Store, search your organization's name; you should see a recognizable logo!

Step 3: Download the app, then find it on your home screen.
 

Logging-in

Enter your Email address and Password and click Sign In
This is the email and password you used to register and manage your team on LeagueApps. 


To enable Push Notifications for Chat and Coach Note notifications, as well as Schedule Reminders and Important Changes, click Allow after logging in to the app for the first time. 


After logging in, you will go directly to the Home feed tab.

The Home feed shows you the most important information, including upcoming games and events, and unread communications from your coaches and teams. The Home feed will only display unread chats that are less than 7 days old, and unread coach notes that are less than 28 days old.

Home Feed

⚠️ If your program organizer has not published schedules yet, or you are program-level scorekeeper who has not been added to a team, your app will not be populated yet.

 

The first time you log into the app, you will see navigation tips to help you understand what the different tabs and features mean. (Available on Apple devices - coming soon to Android!) 

 

If you need further assistance navigating and using the app, you can go to My Account by tapping the person icon in the top right corner, and tapping Turn On Tool Tips so that you always see the navigational pop-ups above. You can also view the links support articles listed on the page. (Available on Apple devices - coming soon to Android).

 

Register for Other Programs

A Register now card appears at the bottom of your Home Feed when the organization you are a member of has open registrations for their programming. Scroll down vertically to the bottom of the Home Feed to view the Register now card. When that card is tapped, you will be able to select the organization's sites that have open programming (if only one site has open programming, this site selection is skipped).

⚠️ If your program organizer has not published schedules yet, this card will be called Find more programs.

When a site is selected, you will be taken to a screen with all open programs.

When a program is tapped, you will be taken to an in-app mobile web view to register (you will not need to sign in again).

 

 

Team Schedule

⚠️ If your team schedule has not been added by your program organizer yet, your Schedule tab will not populate, and you will see this message instead.

Add + Edit Events

Add Calendar Events from the Schedule Page by clicking the button. Edit (change, cancel, delete) Events on the Event Details Page by clicking green Edit button in the top right corner.

 

    
 

Custom Locations

If enabled by your organization, you can add custom locations in the app when adding or editing an event by clicking into the Location section, and clicking the Create Location button.

   

 

RSVPs + Check-Ins

RSVP to share your availability for practices, games or any team events in the Schedule Calendar. From a calendar event click the RSVP icons to submit your response. You can also tap any event to see the event details and RSVP.
        

 

Check-in athletes as they arrive in the RSVPs tab

View event locations and open driving directions right on your phone, by clicking on the Locations tab, or the Directions button 
     

Sync your schedule to your personal calendar. Click the symbol in the top right corner to go to My Account. In the Members tab, tap the participant name, then Subscribe to Calendar. 

          

⚠️ Google does not support a one-click calendar sync through the mobile app. If you want to sync to your Google calendar on your Apple or Android device, follow these instructions.

1. Tap “subscribe” to calendar
2. Tap “copy link”
3. Go to the browser on phone
4. Go to: https://calendar.google.com/
5. If you are not already logged into the Google account you want the calendar to subscribe to, you need to log into that account.
6. Tap the gear icon on the top right
7. Tap settings
8. Tap “Add calendar” from the left panel
9. Tap “From URL” in the menu that appears beneath “Add calendar”
10. Paste the copied URL in the “URL of calendar” field
11. Tap “Add calendar”
12. Go back to: https://calendar.google.com/
13. Make sure that you check the box for the new calendar that was just subscribed to under “Other calendars” on the left side panel
14. If you’d like to rename of the calendar, tap the 3 vertical dots on the subscribed calendar under “Other calendars”. The 3 dots will appear when you hover over the subscribed calendar.
15. Tap “Settings”
16. Change the name

Alternatively, you can subscribe to calendars through the web app under My Schedule.

Add and Edit Game Scores

If you are designated as a scorekeeper on the team-level by your organization admins, you can add and edit game scores once the game is over.

On the Events tab, click the clipboard with pencil button

You'll be able to type in the scores and save them, updating the Events page and Standings.

     

Currently on the iOS app, designated scorekeepers on the program-level will also be able to enter scores on the Organizations tab. Tap the symbol in the top right corner to go to the Organizations tab. Tap the organization, and Add scores for the program that you are a designated scorekeeper. [Coming soon to Android]

      

 

Team Roster

You can access the Roster on the Team details page, which can be accessed in a couple different ways.

1. In the My Account sidebar, which you can access by clicking the person symbol in the top right corner, you can tap the Teams tab and select from any team listed.

2. In the Home and Events tabs, you can click on the team listed on the event to view the Team details.

   

The Team details page includes the Team Roster, Staff, and Standings. The Roster includes player and staff information like Name, Jersey Number, Position, invoice statues (if enabled), and more.*

 

    

From the roster, you can contact a player or staff member directly by clicking on the name and then choose the desired communication and included method [Call, Chat, or Email.] *

⚠️ Roster displays and information may vary due to custom privacy controls set by your team administrator.

 

Standings

In the Standings tab, you can view all teams belonging to programs with Standings enabled. Standings fields that the program organizer has configured will appear as columns in standings. 

 

Communications

There are multiple ways to communicate with the app. Push notifications are also sent when chat messages are sent, and when events have been updated or cancelled. 

⚠️ If no chats or coach notes have been sent by team members yet, you will see this screen on the Communications tab. If your program organizer has disabled communications for your team, you will not be able to see the Communications tab, nor send chat messages and coach notes.

Coach Notes

Coaches and staff members have the ability to send Coach Notes, which are high priority messages which will post as an alert in the app, send an email to all team members, and send as a push notification on team members' phones. You can view coach notes in the Communications tab and the Home tab.

Create Coach Notes

You can create a coach note by clicking the + button in the top right hand corner of the Communications tab and the Home tab.

Simply type in the title and copy (which can include URLs), and click Send note.

   

You have the option to send this as an urgent message which will tag it as "Urgent" in the app, and you can also send it as an email to make sure your team members see this coach note.

 

Replying to Coach Notes

You have the ability to reply to a coach note sent by staff members besides yourself by clicking into the coach note, and clicking the Reply button, which will take you to a direct chat message with the staff member who sent the coach note. Team members and staff are also able to reply to your created coach notes and start a chat message with you, by following the same steps.

Deleting Coach Notes

If you want to delete a coach note so that you and/or your team don't see it anymore , you can either click the Delete button in the coach note or, on the Communications tab, you can swipe left which will display a trash can. As a staff member, when you click the red trash can, you can just hide the message for yourself, or if you created the coach note, then you can delete it for everyone.

 

Chat Messaging

In the Chat tab, you are able to click the ➕ sign in the top right corner to chat message with the whole team as well as individuals on the team, including staff and parents. Important: Chat recipients must have also downloaded this mobile app with chat in order to see the chat messages sent to them.

You will receive a push notification on your phone when you are sent a new chat message in the app. An email notification will not be sent.

          

You are also able to delete individual chat messages by holding down on the message, and tapping the Delete popup. To delete a whole chat thread, swipe the conversation to the left on the Communications tab.

⚠️ For Android users, your mobile app's icon on your phone home screen will show a red notification icon when you have received a new chat message. To clear this red notification icon, swipe down from your phone's main home screen and then clear notifications for the mobile app.

   

If a parent or coach or player over 18 years of age hasn't downloaded this mobile app, then you will not be able to chat with them directly in the chat thread. If you do send someone marked in red a chat message, they will receive an email providing them with the missed chat message and a link to download this mobile app to view it there.

Roster Page

Contact players or staff directly from the Roster by clicking on the person's name and choose the desired communication method [Call, Message, Email.]

 

Tournament Schedules

For any tournaments scheduled through LeagueApps, participants can view their tournament schedules, brackets, standings and rosters in your team's mobile app.

 

My Account

The My Account tab which can be viewed by clicking the person icon in the top right corner of the app, shows you all of the Members, Teams, and Organizations that your account is associated with. 

         

Organizations

By clicking into the Organizations listed, you can view upcoming programs for the organization, as well as any listed social media accounts.

   

Help

On the Help tab under My Account, you can find links to view tutorials and FAQs, and turn on tooltips to guide you through the mobile app.

FAQs

I don't have an account, what do I do?

Visit your team's website and register for the team; then use those credentials to log in to the app.

I forgot my username and/or password, what do I do?

You can use your email instead of your username. Click Forgot password? and then enter your email address. You will receive an email shortly to reset your password. 

I'm not on a team, how do I use the app?

You need to be registered with a team to use the app. Visit your team's website and register for the team; then use those credentials to log in to the app.

I don't see my team, what do I do?

Contact your coach or team administrator to confirm you are registered with the correct team. 

Why am I not receiving an email notification when I am sent a chat message in the app?

Chat recipients will receive push notifications on their phone when they receive a new chat message. An email will not be sent.

 

Why am I unable to chat with a select parents on my team?

Chat recipients must have also downloaded the upgraded branded app with chat in order to see the chat messages sent to them.

How do I edit a player's information or picture?

Login to your team's LeagueApps website. On your member dashboard, click [Edit Profile] make the desired changes and then click [Save Changes].

How do I contact a player or coach?

You can contact a player or coach by sending them a chat message in the Chat tab; or on the app's roster page, click on the person's name and choose [Call] [Message] or [Email].

 

Why can't I login into the app with my username like I used to?

To login, you should use the same email and password as the account used when registering to the team. If you forget your password, your program administrator will no longer be able to change it on your behalf. You will be required to change it yourself by clicking the Forgot password? on the login screen. For more details on password resets, click here.

 

My schedule seems to be showing up in Eastern Time, but I'm not in that timezone - how can I fix this?

Please ensure you have updated the mobile app recently in the App Store or Google Play Store to fix this setting.

 

Why can't I delete chat messages or conversations?

Please ensure you have updated your mobile app in the App Store recently to fix this setting.

 

How can I add a clickable URL in my practice's details section?

Currently, you are unable to hyperlink any URLs on the Event Details page. You can include URLs in your coach notes or chat messages in the Communications tab.

 

Why don't I see the Create Location button in my app?

You need to have the permissions to create locations. Please contact your program administrator if you are not seeing that functionality. Additionally, be sure you have updated to the latest version of the branded app.

 

Why don't I input game scores in my app?

Your program administrator must assign you as a designated scorekeeper for each team or program where you should input game scores. Please contact them for more information.