Member Toolkit for MLB.com Login Change

To help you spread the word to your parents and players about the upcoming change of signing in to their LeagueApps Member Portal using a MLB.com account, here is a communications toolkit which you can copy + paste from.

We know that you have your own way of communicating with your parents, players, and staff, so this language is just meant to offer guidance — feel free to tailor it however you’d like! 

 

Table of Contents

(Pre-Launch) Heads-Up Email To Send Your Members about MLB.com Login

Post-Launch Email To Send Your Members

How To Answer Members’ Questions about Login Changes 

 

Pre-Launch Heads-Up Email To Send Your Members

Hi [fill in here],

Some of you may know that we use a platform called LeagueApps to power our registration, payment processing, messaging, and more. They help us run more efficiently so we can focus on what’s important—play!

As a member of our club, you set up a LeagueApps account when you registered, and use your LeagueApps account credentials whenever you sign-in to our club dashboard to RSVP, view schedules and rosters, send messages, update payment information, etc.

We wanted to give you a heads up that coming soon, you will need to use a MLB.com account to sign-in to our club dashboard. If you don’t have a MLB.com account, please create one here: https://www.mlb.com/registration - NOTE: please use the same email address as your existing LeagueApps account. You will also be able to create a new MLB.com account when you are registering for your next MLB-affiliated program.

You will then be able to sign in using your MLB.com credentials instead of your LeagueApps credentials once this change goes live. If you ever need to change or recover your password, you will handle this through your MLB.com account.

If you have any questions about why we’re switching to MLB.com accounts, or need assistance setting up your MLB.com account, let us know.

[Signoff]

 

Post-Launch Email To Send Your Members

Hi [fill in here],

As a member of our club, you previously set up a LeagueApps account when you registered, and use your LeagueApps account credentials whenever you sign-in to our club dashboard to register, RSVP, view schedules and rosters, send messages, update payment information, etc. LeagueApps powers our registration, payment processing, messaging, and more.

Starting today, you now need to use a MLB.com account in order to sign-in to our club dashboard. If you don’t have a MLB.com account, please create one here: https://www.mlb.com/registration - NOTE: please use the same email address as your existing LeagueApps account. 

You will then be able to use your MLB.com credentials instead of your LeagueApps credentials. Here is a guide for you to learn more about setting up and using your MLB.com account to sign-in to our club dashboard.

If you have any questions, please let us know.

[Signoff]

 

How To Answer Participants’ Questions on MLB.com account logins

Q: Help! I’m having technical difficulties logging into my MLB.com account.
A: If you already have a MLB.com account, please escalate issues with MLB.com using this contact information: https://www.mlb.com/official-information/contact 

Q: What if I use my LeagueApps account to access other organizations’ programs?
A: You will only use your MLB.com login for MLB-affiliated programs, and will still have to sign-in to other organizations powered by LeagueApps using your LeagueApps credentials.

Q: Where can I create a MLB.com account?
A: If you don’t already have a MLB.com account, you can use this link to create one: https://www.mlb.com/registration - NOTE: please use the same email address as your existing LeagueApps account. 

Q: Where can I sign in to my MLB.com account?
A: If you already have a MLB.com account, you can use this link to sign in: https://www.mlb.com/login 

Q: What if I forgot my MLB.com account password?
A: You can reset your MLB.com account password here: https://www.mlb.com/forgot-password 

Q: If I change my password in my LeagueApps account, will that change my MLB.com account password?
A: No, these are two separate accounts, and have their own passwords. 

Q: How do I know which email address I used to create my LeagueApps account?
A: When you registered for your MLB-affiliated program, you created an account at the same time. Whichever email address you used to register, is the one used to create your LeagueApps account.

Q: What is LeagueApps?
A: LeagueApps is a technology platform that MLB uses to power their registration, payment processing, messaging, and more. LeagueApps helps MLB run more efficiently so we can focus on what’s important—play!

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