You can adjust the balance of a member's invoice directly in the Management Console using the Change Amount Billed option. This lets an organization admin add to or subtract from an invoice total, leave a note explaining the change, and see the update reflected in the invoice items. This article walks you through the full process.
Locate the member's invoice
- Go to the Search field in the upper right corner and type in the member's name.
- When you find the correct member, click on their name to open their member profile.
- On the profile you will see three tabs: Registration, Waivers, and Invoices. Click the Invoices tab.
- Every invoice tied to this member will populate on this screen. Locate the correct invoice and click on the invoice number on the left side of the screen.
Change the amount billed
- With the invoice open, click the three dots on the right-hand side of the screen.
- Select Change Amount Billed.
- Enter a positive amount to add to the total (for example, additional dues), or a negative amount to subtract from it.
- Optionally, add a note describing the reason for the change so it appears with this adjustment.
- Click Submit.
- When prompted to proceed with the change to the amount billed, click Continue.
Confirm the adjustment
After the change is submitted, the balance due on the invoice will display the updated amount. In the invoice items section you will see the increase or decrease in the amount billed, along with the date and time the adjustment was made.
| ⚠️ Enter a positive amount to increase the balance and a negative amount to decrease it. Adding a note is optional but recommended, since it creates a clear record of why the balance was adjusted. |
Frequently Asked Questions
How do I decrease an invoice balance instead of increasing it?
In the Change Amount Billed field, enter a negative amount. This subtracts from the invoice total rather than adding to it.
Will the adjustment show who made the change and when?
The invoice items section records the increase or decrease along with the date and time it was made. Adding a note when you submit the change is the best way to capture the reason for the adjustment.
Will the member be automatically notified of the adjustment?
No, LeagueApps will not notify the member of an invoice adjustment. You will need to notify them separately.