How do I log in as one of my members?

As a LeagueApps administrator, you may find the need to see what your members see when they log in to LeagueApps. Perhaps you need to adjust a setting on your members' behalf or help them troubleshoot an issue. Using the Log In As Member feature will allow you accomplish both as it allows you to assume a member's identity as viewed from the LeagueApps Member Portal.

Step 1: Navigate to member's profile

Click the magnifying glass in the top, right-hand corner of your LeagueApps dashboard to search for the member by name or email.

⚠️ This can only be used for adult/supervisor accounts as child members do not have login access.

Step 2: Click Log-in as member

Once in the member's profile, click on the Log-in as member link to bring up a prompt. If this is your first time using this tool, read the following steps carefully. 

Step 3: Right-click Continue button

In the prompt, be sure to right-click (Command+click on a Mac) the Continue button.


Step 4: Open link in Private or Incognito window

Right-clicking the Continue button will bring up a menu from your browser. In that menu select the option to open the link in a private or incognito window.

This action will open a new browser window that will display the member's dashboard. Once your work with that member's account is completed, simply close the private window to return to your LeagueApps administrator dashboard.

Was this article helpful?
0 out of 0 found this helpful