COVID-19 Communications Toolkit

We know this is a challenging time, and we’re doing everything we can to be as helpful as possible to our partners.

We anticipate that your customers may reach out to you when they receive an upcoming invoice and inquire about refunds. Many of you have expressed uncertainty about how to handle this situation.

We have found that proactive and transparent communication is key during this time—you want to reach out to your customers first and be as straightforward as possible. Regardless of the route you are taking with payments, communicating your decision can help reduce payment disputes and strengthen relationships. 

To help, we’ve put together a toolkit that includes tips for effective communication, best practices when crafting these messages, and email templates that you can customize and use.

Click here for the LeagueApps Partner Toolkit.

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