Refunding and Canceling Product (E-Commerce) Items

If a user placed a Product Order on accident or is no longer participating in a program, you are able to cancel and refund their Product Orders. 

When initiating a refund through LeagueApps, the total refund amount will be returned to your customer and 100 percent of the total processing fees will be credited back to your organization. 


How to Cancel/Refund a Product Order

Step 1: 

  • Using the top menu navigation, hover over the Reporting icon mceclip0.png and click on Product Orders.

Step 2:

  • At the top, click mceclip1.png to unhide the filters.
  • Where you see the filter for of product, select the product that needs to be refunded.
  • Click mceclip2.png

Step 3:

  • From the list, locate the member who needs to be refunded, and click on the product name on the corresponding line. 
  • Once on the order details page, set the Order Status to Cancelled​
  • Click Update Status
⚠️ NOTE: This will automatically issue a refund if the order has been paid for.


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