Upgraded Branded App Guide for Parents & Players

If your team recently upgraded their mobile app, here is a guide for your team's upgraded app.

Please be sure you have updated to the latest version of the mobile app in the App Store or Google Play Store. If you have questions about your schedule, roster or team communication ask your coach or team administrator. 

With your upgraded team mobile app, you are able to:

  • See a calendar of upcoming events

  • RSVP (Yes, No, Maybe) to an event

  • See directions to events and open them in Apple or Google Maps

  • Sync scheduled events to a personal calendar

  • View standings and game scores

  • View a program schedule

  • Look up a coach or parents' information and initiate a phone call, text, or email

  • Receive an email and push notification when coach notes are sent - these are high priority messages that are displayed as alerts in the Play app, which will replace the Message Wall in your team web dashboard starting August 2022.

  • Receive push notifications when you are sent a new chat message, or when a game or event (i.e. practice, class, etc.) is changed, canceled, or uncanceled. Push notifications are NOT sent when an event is created or deleted.

  • Send instant chat messages to other team staff, parents, and players over 13 who also have the LeagueApps Play app downloaded on their phone. You can also delete chat messages and conversations.

  • Access help and support directly in the app in the My Account tab

 

Getting Started
How do I download my team's app?
How do I log in to the app?
How do I find my team?

Schedule
How do I share or update my availability using RSVP?
How do I sync a schedule to my phone?
How do I view a game or practice location?

Roster & Communication
How do I view a Team Roster?
How do I update a Player's Profile?
How do I contact a player or coach?
How do I view and reply to coach notes?
How do I send chat messages?
How do I delete chat messages and conversations?


Standings

How do I view Team and Program Standings?

 

Additional Resources
Where can I view My Account?
How can I view more information about my team's organization?
Which programs are associated with my account?
Where can I find more helpful resources?

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Download the app

Step 1

Open the Apple App Store or Google Play Store on your phone.

Step 2

In the App Store, search your organization's name; you should see a recognizable logo!

Step 3

Download the app, then find it on your home screen.

 

Logging-in

Enter your LeagueApps login Email and Password and click Sign In
This is the email and password you used to register and manage your team on LeagueApps. 
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To enable Push Notifications for Chat and Coach Note notifications, as well as Schedule Reminders and Important Changes, click Allow after logging in to the app for the first time. 
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After logging in, if you are using an iOS device, you will go directly to the Home tab. If you are on an Android device, you will go directly to the Events tab (Home tab is coming soon to Android!)

The Home tab shows you the most important information, including upcoming games and events, and unread communications from your coaches and teams.

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The first time you log into the app, you will see navigation tips to help you understand what the different tabs and features mean. (Available on Apple devices - coming soon to Android!) 

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If you need further assistance navigating and using the app, you can go to My Account by tapping the person mceclip0.png icon in the top right corner, and tapping Turn On Tool Tips so that you always see the navigational pop-ups above. You can also view the links support articles listed on the page. (Available on Apple devices - coming soon to Android).

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Team Schedule

RSVP to share your availability for practices, games or any team events in the Schedule Calendar. From a calendar event click the RSVP icons to submit your response. You can also tap any event to see the event details, location, and RSVP.
You can update your response by tapping your previous response at any time and view others' responses. 
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View event locations and open driving directions right on your phone, by clicking on the Locations tab, or the Directions button.
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Sync your schedule to your personal calendar. Click the mceclip0.png symbol in the top right corner to go to My Account. In the Members tab, tap the participant name, then Subscribe to Calendar. 

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PLEASE NOTE: Google does not support a one-click calendar sync through the mobile app. If you want to sync to your Google calendar on your Apple device, follow these instructions (not applicable for Android - stay tuned!).

  1. Tap “subscribe” to calendar
  2. Tap “copy link”
  3. Go to the browser on phone
  4. Go to: https://calendar.google.com/
  5. If you are not already logged into the Google account you want the calendar to subscribe to, you need to log into that account.
  6. Tap the gear icon on the top right
  7. Tap settings
  8. Tap “Add calendar” from the left panel
  9. Tap “From URL” in the menu that appears beneath “Add calendar”
  10. Paste the copied URL in the “URL of calendar” field
  11. Tap “Add calendar”
  12. Go back to: https://calendar.google.com/
  13. Make sure that you check the box for the new calendar that was just subscribed to under “Other calendars” on the left side panel
  14. If you’d like to rename of the calendar, tap the 3 vertical dots on the subscribed calendar under “Other calendars”. The 3 dots will appear when you hover over the subscribed calendar.
  15. Tap “Settings”
  16. Change the name

Alternatively, you can subscribe to calendars through the web app under My Schedule.

 

Team Roster

You can access the Roster on the Team details page, which can be accessed in a couple different ways.

1. In the My Account sidebar, which you can access by clicking the person mceclip0.png symbol in the top right corner, you can tap the Teams tab and select from any team listed.

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2. In the Home and Events tabs, you can click on the team listed on the event to view the Team details.

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The Team details page includes the Team Roster, Staff, and Standings. The Roster includes player and staff information like Name, Jersey Number, Position, and more.*

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From the roster, you can contact a player or staff member directly by clicking on the name and then choose the desired and included communication method [Call, Chat Message or Email.] *

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*Roster displays and information may vary due to custom privacy controls set by your team administrator.
 

Standings

In the Standings tab on the Teams page, you can view all teams belonging to programs with Standings enabled. Standings fields that the program organizer has configured will appear as columns in standings. 

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Communications

There are multiple ways to communicate with the app. Push notifications are also sent when coach notes and chat messages are sent, and when events have been updated or cancelled. 

Coach Notes

Coaches and staff members have the ability to send Coach Notes, which are high priority messages which will post as an alert in the app, send an email to all team members, and send as a push notification on your phone. You can view coach notes in the Communications tab and the Home tab (iOS only; Android coming soon!).

You have the ability to reply to a coach note by clicking into the coach note, and clicking the Reply button, which will take you to a direct chat message with the staff member who sent the coach note.

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If you don't want to see a coach note anymore, you can either click the Delete button in the coach note or, on the Communications tab, you can swipe left which will display a trash can. Click the red trash can, and choose the "Yes, hide" button.

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Chat Messaging

In the Communications tab, you are able to click the ➕ sign in the top right corner to chat message with the whole team as well as individuals on the team, including staff and parents. Important: Chat recipients must have also downloaded the mobile app with chat in order to see the chat messages sent to them.

You will receive a push notification on your phone when you are sent a new chat message in the app. An email notification will not be sent.

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You are also able to delete individual chat messages by holding down on the message, and tapping the Delete popup. To delete a whole chat thread, swipe the conversation to the left on the Communications tab.

NOTE: For Android users, your mobile app icon on your phone home screen will show a red notification icon when you have received a new chat message. To clear this red notification icon, swipe down from your phone's main home screen and then clear notifications for the mobile app.

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If a parent or coach or player over 18 years of age hasn't downloaded the Play app, then you will not be able to chat with them directly in the chat thread. If you do send someone marked in red a chat message, they will receive an email providing them with the missed chat message and a link to download the Play app to view it there.

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Roster Page

Contact players or staff directly from the Roster by clicking on the person's name and choose the desired communication method [Call, Chat, Email.]
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My Account

The My Account tab which can be viewed by clicking the person icon mceclip0.png in the top right corner of the app, shows you all of the Members, Teams, and Organizations that your account is associated with. 

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Organizations

By clicking into the Organizations listed, you can view upcoming programs for the organization, as well as any listed social media accounts.

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Help

On the Help tab under My Account, you can find links to view tutorials and FAQs, and turn on tooltips to guide you through the mobile app.

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FAQs

1. I don't have an account, what do I do?
Visit your team's website and register for the team; then use those credentials to log in to the app.
 
2. I forgot my username and/or password, what do I do?
You can use your email instead of your username. Click [Forgot your password?] and then enter your email address. You will receive an email shortly to reset your password. 
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3. I'm not on a team, how do I use the app?
You need to be registered with a team to use the app. Visit your team's LeagueApps website and register for the team; then use those credentials to log in to the app.
  
4. I don't see my team, what do I do?
Contact your coach or team administrator to confirm you are registered with the correct team. 

 

5. Why am I not receiving an email when I am sent a chat message in the mobile app?

Chat recipients will receive push notifications on their phone when they receive a new chat message. An email will not be sent.

 

6. Why am I unable to chat with a select parents on my team?

Chat recipients must have also downloaded the upgraded branded app with chat in order to see the chat messages sent to them.


7. How do I edit a player's information or picture?
Login to your team's LeagueApps website. On your member dashboard, click [Edit Profile] make the desired changes and then click [Save Changes].


8. How do I contact a player or coach?
You can contact a player or coach by sending them a chat message in the Chat tab; or on the app's roster page, click on the person's name and choose [Call] [Message] or [Email].

 

9. Why can't I login into the app with my username like I used to?

To login, you should use the same email and password as the account used when registering to the team. If you forget your password, your program administrator will no longer be able to change it on your behalf. You will be required to change it yourself by clicking the Forgot password? on the login screen. For more details on password resets, click here.

10. My schedule seems to be showing up in Eastern Time, but I'm not in that timezone - how can I fix this?

Please ensure you have updated the mobile app recently in the App Store or Google Play Store to fix this setting.

 

11. Why can't I delete chat messages or conversations?
Please ensure you have updated your mobile app in the App Store recently to fix this setting.

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