Member Toolkit for Promoting Upgraded Branded Mobile Apps

To help you spread the word to your coaches, parents, and players about downloading your upgraded mobile app in the App Store and Google Play Store, LeagueApps has put together a communications toolkit below, which you can copy + paste from.

To make sure the app is fully populated for your members, be sure to turn on these settings. We hope your members find value in our scheduling, standings, rosters, and RSVP functionality, as well as the ability to communicate via coach notes and chat messages!

Table of Contents

Link to Admin Training Videos

Link To Mobile App Settings For Admins To Populate Upgraded App

Links To Member Mobile App Tutorials

Email to Send Your Coaches About Using Your App

Email to Send Parents and Players About Using Your Mobile App

Responding to Member Reviews in App Store + Google Play Store

Viewing App Analytics + Performance

How To Answer Members’ Questions About The Upgraded App

 

Link To Admin Training Videos

For Admins: How Your Mobile App Syncs to the Management Console

 

Link To Mobile App Settings For Admins To Populate Upgraded App

How-To Turn On Mobile App Settings

 

Links To Member Mobile App Tutorials

Upgraded Branded App How-To Guide for Coaches

Upgraded Branded App How-To Guide for Parents + Players

Mobile Apps: Differences between iOS & Android

 

Email To Send Your Coaches About Using Your App

Tip: link directly to your app in the App Store and Google Play Store to encourage updates.

Hi [fill in here],

We’re excited to share that we have a newly upgraded team communications app, with several enhancements geared towards making it easier for coaches and staff to manage teams, communications, and events:

  • Improved navigation so it’s easier to see the most important information at the right time
  • Coach notes—where staff can craft high priority messages that will be sent as emails and push notifications, and displayed as alerts (so no one misses them!) - this has replaced the Message Wall in the team dashboard
  • Custom locations for events can be created on the fly
  • Input scores after the games directly in the mobile app
  • Android users will now also be able to view the Team rosters and standings—not just iOS users
  • Improved design of existing features, including viewing team schedules, standings, rosters, scores, event details, directions, RSVPs, chat messaging, push notifications, and more. As always, it’s free to use, and ad-free too.

You’ll just need to download or update the [APP NAME] mobile app in the App Store and Google Play Store to view the upgraded version. As always, it’s free to use, and ad-free too. Here is a tutorial for you to learn how to use the app.

  1. Visit the app store on your mobile device
  2. Search for [APP NAME]
  3. Update or download the [APP NAME] app
  4. Log in - enter the same email and password you used to register for the [PROGRAM/TEAM NAME] website or our existing mobile app. All of your information will automatically be synced!

As mentioned above, Messaging in your team dashboard was moved to our mobile app starting August 2022, so you will be able to use the Communications tab in the updated app to send and reply to Coach Notes, as well as send and receive chat messages to teams and individuals.

If you have any questions about how to update or use our mobile app, or need assistance troubleshooting, let us know.

[Signoff],
NAME

 

Email to Send Your Parents & Players About Using Your Mobile App

Tip: link directly to your app in the App Store and Google Play Store to encourage updates.

Hi [fill in here],

We’re excited to share that we have a newly upgraded team communications app to provide you with a better experience, allowing you to view schedules and directions, rosters, and standings, send chat messages, view coach notes, and more.

You’ll just need to download or update the [APP NAME] mobile app in the App Store and Google Play Store to view the upgraded version. As always, it’s free to use, and ad-free too.

  1. Visit the app store on your mobile device
  2. Search for [APP NAME]
  3. Update or download the [APP NAME] app
  4. Log in - enter the same email and password you used to register for the [PROGRAM/TEAM NAME] website or our existing mobile app. All of your information will automatically be synced!

View this quick App tutorial video here!

If you have any questions about how to update or use our mobile app, or need assistance troubleshooting, let us know.

[Signoff],
NAME

 

 

Responding to Member Reviews in App Store

Please monitor your upgraded app in the App Store and Google Play Store on a regular basis, and respond to any reviews that come in from your program participants.

 

Viewing App Analytics & Performance

App Store Analytics

Google Play Store Analytics

 

How To Answer Members’ Questions About The Upgraded App

Q: I’m having technical difficulties using the team’s mobile app. Help!
A: Please escalate issues with our program staff, just like you do when you have an issue registering, logging into your Member Console, etc.

 

Q: I’m logged in and I don’t see anything in my app. Why?
A: You must be registered to a team for the program events to appear in the mobile app.

 

Q: Why am I not receiving an email notification when I am sent a chat message in the app?

A: Chat recipients will receive push notifications on their phone when they receive a new chat message. An email notification will not be sent.

 

Q: Why am I unable to chat with certain parents on my team?

A: Chat recipients must have also downloaded the upgraded branded app with chat in order to see the chat messages sent to them.

 

Q: Why can't I see Standings in my mobile app?

A: Standings have to be enabled for a given program to display in app.

 

Q: My schedule seems to be showing up in Eastern Time, but I'm not in that timezone - how can I fix this?

A: Please ensure you have updated the mobile app recently in the App Store to fix this setting.

 

Q: Why can't I delete chat messages or conversations?
A: Please ensure you have updated the mobile app recently in the App Store to fix this setting. This capability will be coming for Android soon.

 

Q: Where can I find support resources in the app?

A: Go to My Account and you will see a list of support guides. You also have the ability to turn on navigation tool tips (available on iOS - coming soon to Android!). 

 

For Coaches:

Q: When does my team receive mobile push notifications?

A: Push notifications are sent when they receive chat messages and coach notes, as well as when you change, cancel, or uncancel an event (i.e. practice, class, etc.). Push notifications are NOT sent when you create or delete an event.

 

Q: Why can't I input game scores in the app?

A: You must be assigned as a scorekeeper for each team where you'll need to input game scores. Please contact your program administrator to set this up.

 

Q: How can I add a clickable URL in my practice's details section?

A: Currently, you are unable to hyperlink any URLs in the Event Details page. All locations must be added and managed in the Management Console by the program administrator.

 

Q: Why am I not able to edit my player's information in the app, even though I know I have this permission turned on in the Management Console?

A: Currently, staff cannot edit player form fields on the player details screen within the mobile app, even if they have permission to do so in the Management Console.

 

Q: Am I able to make a practice reoccurring after I've created a single practice?

A: No, currently you are unable to make a practice (or other event) reoccurring after it has been created.

 

Q: Can I delete all reoccurring instances of the practice at the same time?

A: Currently, you are unable to delete reoccurring events (ie. Practice event). You can only delete a single selected event one at a time.

 

Q: Why don't I see the Create Location button in my app?
A:You need to have the permissions to create locations. Please contact your program administrator if you are not seeing that functionality. Additionally, be sure you have updated to the latest version of the branded app.

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