How to Customize Confirmation, Skipped Payment, and Abandonment Emails

Last Updated: Oct 30, 2017 01:23PM EDT
Confirmation, Skip/Payment, and Abandonment Emails are different emails that get sent out when your members reach different stages of the registration process. ​
  • A confirmation email is sent when registration is successfully completed all the way through.
  • A Skipped Payment email is sent when your member registers but chooses not to pay during registration.
  • Abandonment emails are sent when a member does not finish the registration process.
All of these emails have default text for newly created sites are fully customizable and can be edited by following the steps below.​

Step 1
Go to Manage > All Programs and click on the program you want to edit your emails for.



Step 2
Go to Settings > Registration Options



Step 3
Scroll to the bottom of the page to find your different message types and edit them. Remember to click Save Options when you're done!


Now that you have created your registration messages, you may want to create some email templates for other messages you find yourself sending out frequently. For more information on that, check out our article here.
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